Manual checking mechanisms:

• Exclusive manual review: We manually review and review each incoming review. We check the content of the evaluation for logical contradictions and other abnormalities, among other things.

As soon as an assessment contains anomalies based on our checking mechanisms, a detailed manual check of the respective individual cases follows. All reviews filtered out [or reported] in this way are subjected to a general plausibility check by our team [both checked against our review guidelines and].

For the plausibility check, we take into account the entire rating behavior of the guest and also take a look at the content of the rating. Here we check (if the name is available) whether the guest was in our hotel/restaurant shortly before his rating and whether there are contradictions in content. This enables us to investigate whether the person was actually a guest with us.

•     Example: The guest writes a review on Google about our hotel on January 1st, 2020 and writes that he was with us last weekend and that he really liked it here.

From the content of the ratings, it follows that the rating cannot be correct because we were closed this weekend, so he cannot have been with us at all.

We then try to report the corresponding review to Google and initiate proceedings or (if the guest has already stayed with us) contact them personally.

There is no stricter filtering of negative reviews or preference for positive reviews. As long as a review meets the above criteria, it will be published with equal status, regardless of whether it is formulated in a favorable, critical or even derogatory manner.